SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this candle! The orange hue and ghost design are just perfect for Halloween. I've got it as a centerpiece on my dining table, and it's been getting lots of compliments.🎃🎃🎃🎃
What a wonderful find this candle has been! The vibrant orange hue is just perfect for creating that Halloween atmosphere, and the playful ghost design adds an extra layer of charm. I've used it as a centerpiece, and it's been nothing short of enchanting. It's made from durable paraffin wax too, so you can count on it to burn evenly throughout your spooky celebrations. Plus, the colored flame takes things up another notch - definitely not your average candle!
What an enchanting little addition to our Halloween decor. It burns evenly and gives off a warm glow that adds much ambiance to the room. Definitely going to buy more next year!
This is a fun gift idea! Gave one each to my nieces and they were thrilled with their spooky candles. The colored flame was an unexpected surprise which they absolutely loved!
great halloween vibe
This isn't your average taper candle - it's a piece of art! The ghostly figures painted on make it stand out in any room, not just during Halloween but throughout fall season.
I used this as part of my photo prop for some spooky photoshoots - worked like charm! Everyone asked where I got them from 📷
The quality of these candles is top-notch; made from durable paraffin wax, they burn evenly without making any mess. A must-have for every Halloween enthusiast like me.
I'm always on the lookout for unique home decorations and this painted taper candle caught my eye immediately. Its adorable ghost design makes it an instant hit with guests; they all want to know where I got it from! But what sets this apart is its functionality - made from high-quality paraffin wax, it burns slowly and emits a warm steady glow which really enhances the room ambience. And let’s not forget about the colored flame – such an eerie yet enchanting touch to any Halloween night.
An absolute hit at our family gathering last week – everyone wanted one! Besides being decorative, they also emit a steady glow that added extra warmth to our evening.
i’m usually picky about home decorations but couldn’t resist this adorable halloween taper candle the vibrant orange color really pops against dark autumn evenings
Bought several of these for gifts and kept one for myself too 😊 They're unique, festive & functional all at once!