SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m so happy with this fountain! The LED light makes it easy to see at night, and the water always looks so clean thanks to the filter. My cat drinks way more now, and I don’t have to worry about the water getting stale. The fountain runs quietly, which is a big plus, and it’s simple to clean and maintain. The stainless steel design is sleek and fits perfectly in my kitchen. I love knowing that my cat has access to fresh, filtered water all day. It’s been a great addition, and I’d recommend it to any cat owner.
I love how quiet this fountain is, and the LED light makes it easy to check water levels. my cat drinks more, and I’m confident the filter keeps water fresh.
I’ve had this fountain for a month now, and I couldn’t be more satisfied. The LED light is not only functional but also looks great at night. It’s super quiet, which is important to me, and the filter system ensures the water stays fresh and clean. My cat drinks more often, and I love that I don’t have to worry about stagnant water. The stainless steel is easy to clean, and the overall design is sleek and modern. It’s a great way to keep my cat healthy and hydrated, and I highly recommend it for anyone looking for a reliable water fountain.
easy to clean, great water flow, and my cat loves it!
This fountain has exceeded my expectations. It’s very quiet, and the LED light makes it easy to find at night. The filter system does an amazing job of keeping the water fresh, and my cat seems to love drinking from it. It’s easy to take apart and clean, which makes maintenance a breeze. I’ve noticed my cat drinking more since we started using it, so I’m really pleased.
It is much bigger than I expected but I am satisfied, easy to install, comes with filter, led water indicator, ideal for small pets🥰
i love this water fountain for my cat. the LED light is a great feature, making it easy to check on the water at night. the water flow is smooth and quiet, and the filter keeps it fresh for days. my cat drinks more now than ever, which gives me peace of mind. it’s easy to clean and fits nicely in my kitchen.
Super very quiet really great.
This fountain has been fantastic for my cat’s hydration. The water stays clean and fresh all day, thanks to the filter. I really like the LED light feature—it makes it easy to check the water level in low light. The fountain is also very quiet, so it doesn’t disrupt anything in the house. My cat drinks more frequently now, which I love. It’s easy to clean and refill, and the stainless steel design looks great in any room. I’ve noticed a positive change in my cat’s drinking habits, and I couldn’t be happier with this purchase.
Very good water dispenser. cat loves it.
I’ve been using this fountain for a few weeks, and I’m really impressed. the LED light is useful for checking water levels, and the stainless steel bowl keeps the water fresh and cool. the filter does a great job of removing impurities, and my cat has started drinking much more. it’s also incredibly quiet, so it doesn’t disturb the household. overall, a fantastic product!
Arrived real quick! The water cooler is beautiful, my Pats have taken water more often since I bought it. Well resistant, easy to install. Super recommend people!🩷🩷