SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ever since I brought this 3-in-1 cactus toy home, it's been an absolute hit with my dog. He loves to chew on it and the fact that he gets treats as a reward makes it even more fun for him It's not just a chew toy but also keeps him busy when I'm up with work or other chores around the house. The quality is top-notch - very durable and sturdy! Plus, its unique design adds a touch of charm to our living room decor too. A great investment for any pet owner!
what a find!
Keeps my dog busy and happy, a real lifesaver! 🐶🌵
I must say, this interactive cactus toy has turned out to be quite the surprise package. Not only does my furry friend love gnawing at it but she can't seem to get enough of playing fetch with it either! And then there are those moments where she'll be totally engrossed in trying to dispense treats from it... pure joy! As someone who values their furniture and shoes, I couldn't ask for anything better than this multi-functional toy.
no more torn up shoes or furniture thanks to this little gem 😁
This toy's durability, treat-dispensing feature is a hit with our pup!
This isn't your everyday dog toy; no sir! This one’s got everything you'd want in a plaything for your pooch – durability (my teething pup hasn’t managed to destroy it yet), entertainment value (keeps her occupied like nothing else) and yes, even functionality (the treat-dispensing feature is genius). What more could you ask for? If you're looking for something that will keep your canine companion engaged while saving your precious belongings from being chewed up, look no further.
Treat dispenser + chew toy = one very entertained pooch. Love it!