SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this 30cm high artificial aquarium plant and I have to say, it's been a wonderful addition to my underwater ecosystem. The vibrant green color adds an element of realism that really enhances the overall aesthetic of my aquarium. Plus, it's incredibly easy to clean - just a quick rinse and it looks as good as new! It offers all the visual benefits of real plants without any of the maintenance or potential health risks for my fish. My aquatic pets seem to love swimming around and through its leaves too! In terms of value for money, you can't beat this product.
couldn't be happier with this purchase!
👌 no maintenance needed and it looks so real!
Being an avid aquarist, I'm always on the lookout for products that will enhance the look and feel of my home aquariums. This 30cm high artificial plant has exceeded all expectations in that regard! Its lifelike appearance blends seamlessly with other elements in my tank, creating a beautiful aquatic landscape that is pleasing to both me and my fish friends. What I particularly appreciate about this item is its durability - even after several months under water, there are no signs of discoloration or wear-and-tear which is quite impressive! Moreover, not having to worry about maintaining live plants has given me more time to enjoy observing their behavior within such a visually appealing environment.
😍 absolutely adore this addition to my setup, its height is perfect for adding depth and variety.
recommend
This artificial plant was exactly what I needed for completing our family's first freshwater aquarium setup. With its realistic design and optimal height at 30cm tall, it provides ample cover for our shy fishes while also adding depth into our little underwater world – making everything appear larger than life itself! And let’s not forget how simple installation was; we were able add some greenery into our tank without any hassle at all. Additionally, since these aren’t real plants there’s no need fret over proper lighting conditions or specific nutrients required by certain species – giving us beginners peace mind knowing we’re providing safe environment for our aquatic pets. Overall, this product is a fantastic balance of aesthetic appeal and practicality.
This product is just what I've been looking for - an affordable way to spruce up my aquarium without having to worry about caring for real plants.