SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never thought something as simple as a phone holder could make such an impact but here we are! From video calls to watching shows, everything feels so much more comfortable now especially because I can adjust the viewing angles precisely thanks to the 180° damping shaft and 360° ball head adjustment features. And did I mention how easy it was to install? Truly impressive!
I'm absolutely in love with this phone holder. It's transformed my home experience entirely - whether I'm lounging on the sofa or busy at my desk, it keeps my phone at just the right angle for me. The 720° rotation feature is a dream come true! Plus, its secure positioning prevents any accidental falls which is such a relief.
This phone holder has been an absolute game-changer for me. Its adjustable base clamps onto all surfaces around my house and holds securely even when I’m following intense workout videos on my iPhone. The flexible gooseneck arm made of premium aluminum adds to its stability and gives it a sleek look that complements any setting.
This holder is a life-saver! Perfect for video calls and watching movies. Love the 720° rotation feature. 😍
The adjustable base clamps onto my kitchen counter like a dream, making following so much easier.
I'm impressed how secure this phone holder feels. No more accidental falls thanks to the one-touch locking knob!
Super easy to install and adjust, even on my thick desk. Plus it fits my iPhone perfectly.
the flexible gooseneck arm is amazing - I can adjust it any way I want
i love using this in bed, i can watch shows without having to hold up my phone all night
It's great that I can use it with various surfaces around home. So versatile! 🙌
it keeps my android safe and stable while i multitask at work
No more straining necks or tired hands! This holder adjusts to perfect angles every time.
The 180° damping shaft makes tuning angles super precise.I am thrilled!
I've found the ideal companion for a relaxed lifestyle in this phone holder.
this thing has changed how i relax on the sofa no more holding phones just pure comfort 👌
Never thought I'd need one until I got it. Now, can't imagine life without this phone holder! 😊
The premium aluminum gooseneck arm provides such stability. It's top-notch quality.
It fits most smartphones and works with cases on, which is super convenient.