SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super easy to put together. Nice and level with window for cat to look outside. Comfy indoor area. She doesn't seem to go into the cat hammock, so I use it to store toys (where she immediately takes all of them out and plays with them). 10/10 cat apartment.
This is really easy to put together and my cats immediately took to it. It's a nice, comfortable size for my office area.
Easy to assemble. It's very sturdy. My larger cat loves to parkour off of it and it stays standing. It's very light. A little shorter than I thought it would be. My cat likes to get comfy on the top rest for naps and to observe.
Easy to assemble, unobtrusive, and cute. The cats immediately liked it.
Recently adopted kittens (13 weeks old now) and they fell in love with this once it was together (and while I was putting it together). They are constantly fighting over who gets to sleep in the hammock. Can fit 1,2, or 3 kittens in the hammock (comfortably? Probably not but they look like they’re enjoying it). Sturdy enough to handle nonstop kitten zoomies complete with flips and other acrobats without falling over. 10/10
Super cute and my cats love it! After buying many different type cat trees, seems like they love the bowl shape beds the most!
Cat Approved! Fell asleep in it 10 min after I put it together. took less than 20 min to assemble. Very easy. Very sturdy!
I have 2 small kittens that I adopted. They love it & use it all day. I placed it in front of a large window & they enjoy the sunshine, birds & butterflies. Good value for the money but don’t know how long they will be able to use it as they grow older.
Exceptionally easy to put together. Cat loves it. Would recommend to anyone getting a ratchet screwdriver to put together. Was far better than the tools provided.
Easy to put together and cat loves it
My boys love their cat tree. They use all three levels with each one having their favorite spot. I would definitely buy again if it gets worn. So glad I got it for them.
Easy to assemble & my kitten loves it. The top perch bed is not real sturdy as my kitten has fallen off trying to lean on the backside
Good buy