SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i was worried my cats might not take to this, but they absolutely love it! they’ve been climbing, scratching, and sleeping in the cozy hideouts since day one. the structure is sturdy, and the soft materials are perfect for lounging. the different levels give them plenty of exercise, and the design is adorable. i also love that it was easy to assemble. it’s a fantastic addition to my home, and the cats couldn’t be happier.
love this! my cats spend hours playing on the various levels. the condos are super comfy for napping, and the scratching posts keep their claws in check. highly recommend for active cats.
i’m so happy with this purchase! it’s the perfect activity center for my three cats. they love exploring all the levels, and the scratching posts are keeping them from destroying my furniture. it was easy to put together, and the sturdy build gives me confidence that it will last a long time.
this cat tree has been the perfect addition to our home! my two cats can’t get enough of it—they love climbing to the top, using the scratching posts, and lounging in the cozy condos. the structure is sturdy, and the monster-themed design is playful without being too overwhelming. it fits perfectly in our living room and blends well with our decor. the materials feel high-quality and are easy to clean, which is important for us. assembly was a breeze, and it feels stable enough for both of my cats to play on at the same time. definitely worth the money!
this cat tree is perfect for my two cats! they love climbing the different levels and relaxing in the cozy nooks. the scratching posts have also been a hit, saving my furniture.
engaging
this cat tree has completely transformed my cats' playtime. they absolutely love climbing all the different levels, and the condos have become their favorite nap spots. the scratching posts are incredibly durable, which has saved my furniture from their claws. the design is adorable, with a playful monster theme that fits perfectly in our living room. it’s also really sturdy—both of my cats climb it at the same time, and it doesn’t wobble or tip over. the materials are soft but seem durable, and the whole thing was really easy to assemble. my cats have been using it non-stop since it arrived, and i love seeing them so happy. i’m also impressed with how well it fits into our space without being too bulky. it’s the perfect combination of play, comfort, and style. highly recommend for anyone with multiple cats!
my cats love climbing and lounging, perfect for multi-cat households.