SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wow, this thing is amazing. i've tried everything to get rid of my dog's fur on the couch but nothing worked until now. plus it's eco-friendly which makes me feel good about using it 👍My car seats always covered in cat hair from our family trips, but not anymore thanks to this tool. Compact and easy to use, I highly recommend.
Effective on all surfaces, I'm genuinely impressed with this product.
👍
As a pet owner, I've always struggled with fur everywhere - on the couch, carpet, and even my clothes. This silicone hair remover has been such a relief! It's effective, easy to clean and reusable. My home feels so much cleaner now.
Works like a charm, picks up pet hair in no time!
recommend
Just got mine today and already cleaned all my rugs with ease! The best part? It’s reusable so no need for those sticky sheets anymore.
I'm really impressed by this product. It's not only eco-friendly but also very efficient at removing pet hair from all surfaces. The fact that it's reusable makes it cost-effective too. Definitely one of the best purchases I've made recently!
Satisfactory
This tool is fantastic It's made cleaning up fur so simple.
i have two long-haired cats and a black sofa (not the best combo, i know) 😅 this little gadget works wonders though - picks up every single strand of fur!
good
I was skeptical at first, but after trying out this silicone pet hair remover...wow! Not only does it work like magic on upholstery and clothing, but its reusability also means less waste going into landfills. A win-win situation if you ask me!
A-have for any pet owner, efficient and eco-friendly.
wow
This tool is fantastic for any pet parent out there! It picks up every single strand of hair and leaves your furniture looking brand new again. Plus, since it’s reusable you're not constantly buying refills which saves money in the long run.
Picks up every strand of hair - it's absolutely!