SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the product was not damaged, a good quality product, came with the 80% battery, I listened to stuff on it at full volume for three hours and the battery was at 60%, the volume is something just for the size. But actually I am satisfied
I loved the product... found the sound clean and loud .... Good purchase!
The sound quality is good, the connection with the phone is fast. Now I have to to test the autonomy of the battery :)
clear sound
Very good quality and excellent sound, I recommend it 100%
I bought two but they don't really look like each other
Was a bit disappointed when saw the size of the speaker, but to my amazement it turned out with great bass
The product is good, the sound is pure and beautiful
The product is worth it, I have not yet tested the battery but it seems to be enough to withstand 2H to 3H at least. Arrived at the correct delivery time.
Very beautiful product, arrived as expected, easily connects and sounds good
Good good
the box is well maintained, delivered in a timely manner, apparently good quality material!
Speaker is just a yayy!!! Pure sound, like it🤗🤗
good product item was well packed. Sound was impressive Thank u, Seller
thanks!
Nice
The speaker is very aesthetically pleasing. The sound is clear. Of course I read reviews about that bass being weak, but I would like to point out that the speaker is quite small itself and yet is so good to listen to music or watch films at home😁
thanks!
A great little box! Very good! I loved the size is too big! The whole family now has access to music! Wonderful
The item has arrived in good condition
I'm pleasantly surprised! Arrived early than estimated date, good quality