SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honestly, this has been a life-saver for our walls. Our cat used to scratch them all the time, but now she can't get through guard!
Totally saved my new sofa from my cat's claws. It blends in well and doesn't look tacky.
Keeps my furniture safe and blends in perfectly
I wasn’t sure about this product at first glance, but hey it works! My sofas are safe now though I wish they were a bit less visible.
no more shredded couches!
This stuff is magic! Easy to stick on and it keeps my kitten from tearing up the furniture 👍
These guards have been super helpful in training our new kitty not to scratch everything in sight.
ok
if you got cats that love scratching things up then u need one of these
got these for my mom's house cuz her cats are wildin'. they work great so no more shredded couches lol
Works like magic.
Bought these after getting tired of constantly replacing furniture due to scratches. Best decision ever made 😁
Not gonna, best purchase I've made all year. Keeps those pesky claw marks off my precious wallpaper.
Easy to install, keeps the cat scratches away. A real win!
Just moved into a new place with fancy walls and had nightmares about cat scratches...not anymore!
My girlfriend insisted we get these for our two kittens - man was she right! No more torn curtains or scratched sofas.
Recommend.
We have a rescue cat who used to be feral, she loves scratching but these guards are holding up well.
A must-have for all cat owners - makes life so much easier
this thing rocks!!! stuck em on me walls and me cats cant scratch em no more. peace at last 👌
helpful
These stick on really well and don't leave any residue when you take them off, which is a plus for rented apartments.
This has been great for our antique wooden furniture - they're now safe from our little kitty's claws!
Totally worth it!
I was worried about the adhesive damaging the fabric of my sofa but no issues so far. It works wonders in keeping scratches away.
A must-have for all cat owners out there. Easy installation and does its job perfectly.
A quick fix to keep your sofas and walls pristine
My sister recommended these after her success with them...now I'm recommending them too! They've totally saved my sofas.