SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This stand has made a noticeable difference in my dog’s mealtime habits. The adjustable height is fantastic for ensuring they don’t strain their neck while eating, and the slow-feeding option has really slowed down their eating, which is much healthier for them. It’s well-made, sturdy, and the bowls stay in place, no more sliding around during meals. Cleaning is easy, and the whole thing fits nicely in our kitchen without taking up too much space. My dog seems happier and calmer during meals now. Overall, I’m really satisfied with this purchase and would highly recommend it!
This stand is a great solution for my dog. The height adjustment makes it so much easier for them to eat, and the slow-feeding option really helps with controlling portion sizes.
I’m so happy with this feeding stand! My dog used to rush through meals, but the slow-feeding feature has really helped with that. The adjustable height is perfect for making sure they’re comfortable while eating, and it’s super easy to clean. It’s sturdy and well-made, and I’ve noticed my dog is much calmer during mealtime. It’s made a real difference in their eating habits.
This feeder is great! For large breed dogs I think it still stays a little small. Well packed wine and in perfect condition, very fast delivery!
Very satisfied ! Good size for Shiba Inu . Thank you
i love how sturdy this stand is. my dog used to make a mess while eating, but now everything stays in place. the slow-feeder helps slow down their meals perfectly.
Great! Fast Delivery
This feeding stand has been a game-changer for my dog’s mealtime. The adjustable height is perfect for making sure they’re eating comfortably without bending too much. The slow-feeding option has really helped slow down their eating, which I’ve noticed improves their digestion. It’s also super easy to clean and feels very sturdy, so I know it’s going to last a long time. I love how it keeps the bowls in place, no more messes on the floor! It’s a simple but effective addition to our routine, and my dog seems to enjoy their meals more now.
good quality, the dog was a little afraid, I ha d to convince him. I am satisfied. I recommend. The dog has already accepted it and is eating it.