SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These earphones are just fantastic! The sound quality is top-notch and the Bluetooth connectivity is super fast. I'm impressed!
I've been using these for a few now, perfect fit and they don't fall out during my workouts. Plus, the battery life is amazing.
The LED display on the charging case is really cool! It's great to see exactly how much power I have
i love lightweight these are. i can wear them all day without any discomfort 😀
the bluetooth 5.3 technology makes gaming so much better with almost no lag at all, highly recommended!
Absolutely LOVE these wireless earphones - outstanding sound quality and very comfortable to wear 🎧👍
Superb audio performance from such a compact device! And it pairs seamlessly with my phone thanks to its advanced Bluetooth tech.
wow...just wow...these earphones blew me away with their powerful sound output 😮
The built-in microphone works like a charm for calls; clear voice even in noisy surroundings 👌🏽
These earphones are a dream come true for any music lover, the sound is so crisp and clear!
👍
Who knew something so lightweight could deliver such powerful sound? They're also super comfortable in my ears.
I'm not usually one to write reviews but these earphones deserve it. Amazing quality and easy to use 👏
Gaming has never been better with these! The low latency makes everything more immersive 🎮👌
i really appreciate the LED battery display on this - no more guessing when they'll run out of juice!
These are my go-to earphones for workouts. They stay in place and the sound is great!
The semi-in-ear fit design is just perfect, very comfortable even after hours of use.
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I appreciate how clear the voice calls are with this built-in microphone, makes my life so much easier 📞💯
Absolute game-changer! The Bluetooth 5.3 technology gives me a stable connection all day long.
These earphones are a joy to use! The sound quality is just amazing and they're so comfortable.
I'm seriously impressed with the battery life on these. They last me all day and then some!
wow!
Finally found earphones that fit perfectly in my ears and don't fall out during workouts - plus they look sleek too 👌
The LED display for battery level is such a handy feature. No more surprises when they run out of power.