SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my! This bed is just the best thing I've ever bought for my furb. The material? Unbelievably soft and warm, perfect for chilly nights when she needs that extra bit of comfort. And it's so plush! My kitty sinks right into it like a dream. Plus, it's really easy to clean which is a huge bonus in my book 📘👍 It's also super cute and fits perfectly with our living room decor. Just looking at her curling up inside makes me feel all cozy too 😻
Our fur baby adores this plush bed! It's super soft and warm, perfect for her love of cozy spots. Plus, it's a breeze to clean - saving us time and effort 👍
Satisfactory
this cat bed... wow... i mean seriously, where has this been all our lives? we have two cats - one who loves to snuggle and another who prefers his own space. but they both absolutely adore this bed ❤️ the materials are top-notch – soft, comfy, yet durable enough to withstand their occasional rough play sessions 😺 plus it’s machine washable which saves us a lot of time on cleaning duties 😉 overall we're incredibly satisfied with this purchase!
recommend
This cat bed is a hit with our two felines. The material is top-notch – comfy yet durable. It’s also machine-washable which makes cleaning duties so much easier 😉
ok
I can't help but smile every time I see my little furball nestled in this ultra-comfy bed 🐱💕 It’s not only comfortable but also very stylish - adding an elegant touch to any room decor ✨ But what impresses me the most is its durability despite constant use (and believe me, my cat uses it A LOT). Easy maintenance is another big thumbs-up 👍 No more worries about pet hair everywhere or painstaking hand-washing chores anymore.
I'm thrilled with this purchase! Not only does my cat love the comfort, but it also adds an elegant touch to the decor ✨ Cleaning? A piece of cake!
wonderful
never thought i'd find such an amazing product for our family feline friend 💖it’s as if someone took a cloud ☁️ shaped it into a bed and put magic sleeping dust on top because once he gets in there he doesn’t want out! the quality surpasses anything else we’ve tried before durable yet oh-so-soft underpaws 🐾 it’s also super easy to clean which is a big plus for us! can’t recommend this plush bed enough!
Our kitty loves his new cloud-like bed ☁️ Soft underpaws 🐾 easy to clean and excellent quality - we couldn't ask for more from a pet product 💖
Impressive
So, we've tried several beds before but none of them could keep our kitty's interest. That was until we got this one! The moment I took it out of the box, she hopped right in and hasn't left since 😹 It's incredibly soft and fluffy - just perfect for her to curl up into a little ball and doze off 💤 Plus, its elegant design blends seamlessly with our home decor. And did I mention how easy it is to clean? Simply toss it in the washing machine and voila - good as new! 👌
This plush bed has been an instant favorite with our cat 😹 Easy cleaning, stylish design that blends in beautifully at home - what else could you want from a pet accessory? 👌