SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was initially a bit skeptical about getting this deluxe cat climbing frame, but my worries were unfounded. The moment it arrived and I set it up, both of my cats were instantly attracted to it. They love the sisal scratch post - they've completely stopped scratching our furniture now! And the jumping platform is such a hit with them; they enjoy leaping from one level to another. It's sturdy enough to handle their rough play without any signs of wear or tear. Not only does this product keep them entertained, but also provides an outlet for their energy while keeping their claws healthy and sharp.
This climbing frame is a total hit with my fur babies!
We're really glad we got this. 😻👍
This cat climbing frame has been nothing short of amazing for us! Our two kittens absolutely adore playing on it all day long. They especially love the sisal scratch post which seems really durable even after weeks of constant use. Plus, the jumping platform adds so much more fun into their playtime - there's never a dull moment at home anymore! What I appreciate most is how well-crafted this product is; you can tell that quality materials have been used in its construction making sure that your pets are safe while having fun.
i'm so with this cat climber.
super easy to assemble.
Investing in this deluxe cat climbing frame has turned out to be one of the best decisions we’ve made as pet parents yet! From its sleek design that perfectly complements our living room decor, to its multifunctionality offering both a scratch post and jumping platforms – everything about this product screams high quality. Our feline friends have taken quite fondly to it too; they’re always either lounging around on top or sharpening their claws against the sisal posts instead of ruining our couches now (thank goodness!). Highly recommend if you're looking for something reliable and entertaining for your fur babies.
amazing
Highly recommend!