SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh wow, this water fountain is just the cat's meow! 😻 I was a bit skeptical at first but it didn't take long for my faby to fall in love with it. The 3L capacity is fantastic because I don't have to worry refilling it every day. Plus, the USB charging makes life so much easier - no more for batteries or dealing with tangled cords. And let's not forget about the auto filtration feature that ensures my kitty always has clean and fresh water to drink. It's like having mini waterfall right in our living room! All in all this product is purr-fectly designed keeping both pet parents and their fluffy friends in mind.
This fountain has been a hit with my cat! The 3L capacity is great and the USB charging feature is so convenient. I'm most impressed by the auto filtration - it's peace of mind for me.
i've been using this electric cat fountain for a few weeks now and i must say...i'm impressed 🙌🏼 firstly, its large capacity means i can leave my house without worrying if my cats will run out of water. plus, usb charging? genius idea 💡no need to keep track of any extra adapters or cables anymore! what really got me though was the auto filtration system—it works non-stop ensuring that even when i'm not around, my kitties are sipping on nothing but pure filtered water 💦 honestly couldn’t be happier!
satisfactory
Impressive
Love this electric water fountain! With its large capacity, I don't have to refill it constantly. Plus, USB charging saves me from battery troubles. And knowing that my kitty drinks clean filtered water all day? Priceless!
Superb
I've never seen my cat drink more water until we got fountain! It holds plenty of water and charges via USB - super practical. But what really won me over was the automatic filtration system.
recommend
This electric cat fountain has been an absolute blessing for us! With its generous 3L capacity, we no longer have those frequent 'out-of-water' emergencies which used to stress us (and our furball) out so much before 🐾 The USB charging option is super convenient too – goodbye forever annoying battery replacements 👋 But most importantly - knowing that there’s an automatic filtration system working round-the-clock gives us such peace of mind… We know our little one only gets clean healthy water each time he drinks from his new favorite spot ⛲️ Truly grateful for this product!
ok
This product is everything you could want in a pet accessory: large capacity, hassle-free charging, and an auto filtration feature that guarantees fresh drinking water for your feline friend at all times!