SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing, I'm completely in love
Item working perfectly, my daughters loved it.
It's very nice. The size is right, and the kids like it. A very good product
Perfect, only could have the option to mute the sound🫶🏻
Good product bigger than expected. Delighted
🎄 What a delightful addition to our holiday decor!
The perfect way to bring Christmas magic into your home! This electric train set was worth every penny, it’s beautifully and has brought joy to our whole family this festive season.
Very nice the train only lacks the lights; But I loved it! It is what I wanted and I was missing for the decoration.
perfect beautiful, I loved. you can buy without fear beautiful, beautiful. it was my dream to have a train like this
Amazing 🤩🤩 It’s a bit tricky to set up, I recommend understand how to connect all the pieces before setting up on the tree. But once you understand how it works, you can set it up in minutes. It’s beautiful, loved it, worth every penny.
Beautiful complete, the sound will not bother. Perfect.
Equally to the photo, I thought it was electric but it is even loved
fine
It is beautiful and the material looks good quality. Requires 2 AA batteries. Just that I have the battery I will try it and I comment on more details
Wonderful🥰The way I imagined it! My son loved it
In love with this train!! Its beautiful. Has train sound and honks. Everything came very well packed and at first the instructions become a bit confusing but as you become familiar with the train they understand each other better
excellent
It is very beautiful and good quality.
Excellent!! I bought based on the comments and are real. Really the product is beautiful! Read the manual before assembling. It's gonna look beautiful in my 2,4m tree.
all the pieces in perfect condition. Looking forward to Christmas arrival and see installed on the tree🌲
Everything came right, but I will only be able to ride at Christmas, it came with a manual
It's cute. It is not easy to assemble but comes instructions in several languages.
Great train for Christmas tree. Railway, along which the train with cars travels has a fairly large diameter. The chooh-the train chooks quite loudly, but never found how to turn off the sound. You will have to adapt the microbial yourself to turn off the sound. Very satisfied with the purchase. I put five stars for quality. Thank you.🌟🌟🌟🌟🌟