SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The leather beret is a dream come true! Super luxurious feel and fits like it was made just for me. 😍
Never thought I'd love a cap this much. It's so comfortable, breathable yet keeps my head warm in chilly weather.
Absolutely adore this beret! The retro design adds such a classy touch to any outfit
This cap has become my go-to accessory for shopping trips – stylish and practical all at once.
Loving the genuine sheepskin leather - feels soft, looks rich, lasts long. A great buy indeed!
Perfect fit with multiple sizes available. Finally found one that doesn't squeeze my head or fall off easily.
Good
this hat is perfect for those casual outings where you want to look effortlessly chic without trying too hard, love it!
the cotton lining makes wearing this beret super comfy throughout the day no matter what the season is
i usually struggle finding hats that fit but thanks to their size options i got mine just right
Simply the best!
i'm in love with how comfortable yet stylish this cap is it's made from genuine sheepskin leather which feels amazing
this cap fits perfectly thanks to the different sizes available no more worrying about it being too tight or loose
the cotton lining ensures comfort all day long even during those hot summer days ☀️
Love this beret! It's my new go-to for a chic look.
👍
A comfortable and fashionable accessory that fits perfectly.
Genuine sheepskin leather feels amazing! Top-notch quality indeed.
stylish
Bought this for casual outings and I'm impressed by its comfort & style!
No more bad hair days thanks to this trendy beret