SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this hat is perfect for Halloween and fall! the embroidered design is detailed and adds a playful, spooky touch without being too much. what i love most is how warm and comfortable it is. the knit is super soft, and it fits snugly without feeling too tight. i’ve worn it out on a few chilly nights, and it kept my head warm and cozy the entire time. it’s also really well-made, so i’m confident it’ll last through many fall seasons. whether i’m running errands or just out for a walk, this hat is always getting compliments. love it!
this hat is adorable! the embroidery is detailed and vibrant. it’s warm and soft, perfect for crisp autumn nights. i’ve worn it several times already, and it always gets compliments.
this hat has quickly become one of my favorite fall accessories. it’s super soft and fits comfortably without being too tight. the embroidered design is adorable and perfect for the Halloween season. i love that it’s not only stylish but also functional—it keeps my head warm on those cooler autumn nights. i’ve gotten so many compliments on it already!
great fit, spooky design, ideal for chilly Halloween nights!
this hat is just what i needed for fall! the embroidery stands out, and it’s surprisingly warm. it fits perfectly and adds a playful, festive touch to my everyday outfits.
warm
this hat is everything i was looking for in a fall accessory! the design is adorable and festive, perfect for the Halloween season, but subtle enough to wear throughout fall. the knit is soft, and it’s really warm, which is great for those colder days. i’ve been wearing it with everything, and it adds the perfect touch of fun to my outfits. the fit is perfect—snug enough to stay in place but still comfortable. it’s also super durable, and i’m sure it’ll last me through many more seasons. i couldn’t be happier with this purchase!
love this hat so much! the embroidery is really well done, and it adds a fun festive touch without being too flashy. the knit is soft and warm, making it perfect for chilly evenings. it’s lightweight but still provides plenty of warmth. i’ve been wearing it all season, and it’s held up really well through a few washes. such a great buy!
love how this hat feels—so soft and comfy. the design adds a fun, spooky touch that’s perfect for Halloween. it fits well and keeps my head warm on cooler nights.
soft material, vibrant design, and fits comfortably on my head.
comfy