SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐶💕Absolutely adore this dog feeding toy! It's a huge hit with my furry friend. Not only does it slow down his eating, but it keeps him entertained for hours on end. I've noticed he's become more alert and engaged since we started using this product. The quality is top-notch too - sturdy enough to withstand the enthusiastic play of a large breed dog. A fantastic purchase that has brought so much joy into our.
Our pup loves this feeding toy! It's slowed down his eating and keeps him entertained. Plus, we've noticed he seems more engaged and alert. Quality is top-notch too - it withstands large breed dog's enthusiastic play.
Impressive
wouldn't think i'd be writing a review for a dog toy but here i am 😄 . we bought this tumbler-feeder-ball-track thingy (quite the mouthful) about two weeks ago and wow...it's been such an improvement in our lives! not only does it keep our pup busy while we're working from home, but she also eats slower now which is great for her digestion. plus, she seems to have gotten smarter if that makes sense? anyway, can't recommend enough!
recommend
This feeder toy has been a game-changer for managing our pet’s fast-eating habits. Its unique design combines feeding with playtime, providing hours of fun while also stimulating mental activity. We are one happy customer!
This interactive feeder toy has been nothing short of miraculous in managing my pet’s fast-eating habits and boredom busters! With its unique design combining both feeding and playing elements, my little furball spends countless hours rolling around trying to get every last bit out while simultaneously getting mental stimulation from figuring out how the ball track works. Kudos to whoever designed this ingenious contraption – you’ve made one happy customer (and even happier pooch)! 🙌
Satisfactory
We tried this tumbling toy during lockdown and it was worth every penny! Our dog now enjoys meal times thanks to the slow-feeding feature and stays mentally sharp with the IQ enhancing ball track. A definite winner in our book!
ok
we got one of these tumbling toys recently as part of trying new things during lockdown...and let me tell ya it was worth every penny 💰! Our pooch who used to gulp down his food like there was no tomorrow now takes time enjoying his meals thanks to slow-feeding feature Plus he gets excited whenever he sees us filling up the ball with treats making meal times fun again Also bonus points because it helps him stay mentally sharp with the IQ enhancing ball track. Definitely a winner in our book!
worthwhile