SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog absolutely loves this food ball! It's a great way to keep him entertained while also encouraging him to eat slowly. A must-have for any pet owner.
Excellent!
A great that combines playtime and mealtime - highly recommended.
The puzzle toy is amazing, keeps my cat engaged for hours. Seeing her play around with it and try to get the treats out is so much fun! 😺
satisfying
i was skeptical at first but this product has exceeded all expectations. our pup can't get enough of it, even after months of use. definitely worth every penny!
My cat loves this! Keeps her busy while stimulating her mind too.
I got this for my kitten who is quite fussy with toys, but she took an instant liking to it 🐾 Now she spends more time playing and less time scratching my furniture - win-win!
This interactive toy has been a lifesaver during work from home days. Keeps my furry friend busy while I'm on calls or in meetings 👍👍
Fantastic
our old boy isn't as active as he used to be but this food ball really gets him moving again! love seeing how excited he gets when we bring it out.
Bought one each for both of our dogs...they're obsessed! They'll chase the balls around until they've gotten every last treat out - such a joy to watch them have fun like that 😀
Perfect for keeping my pet entertained, couldn't ask for a better toy!
recommend
This puzzle toy has made feeding time so much more fun and interactive.
this thing's brilliant – not only does it distract our naughty puppy from chewing everything in sight, but also helps slow down his eating which is good for his digestion too.
love it
An excellent investment for pets, makes them work a little for their treats!