SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great powerbank. 100% there is enough for one full charge of the phone. It is very convenient for travelling. I recommend
Great little power bank, perfect for when on the go. This size is quite sufficient.
Works perfectly and of great quality ....
Satisfied
The color is pretty, works good as well
Pretty good
Nice little power bank, good to have in case of emergencies - tested it with Pixel Phone gave around 60% charge while using phone.
perfect!! they put good attention to details! and it's charging very fast! (fast charging at Xiaomi mi 12)
thank you for the delivery. the device is reliable, responsive, smartly designed. I recommend.
Charges quickly
It's very fast, it's fast, and it's comfortable
I am satisfied. The pink is different a little bit but works great. Enough power for 1 full phone charging
Product is as described. Practical and convenient thanks to the size and minimum weight. Recommended
thank you, 5 stars
As described, small size, good to carry around in your pocket or a small bag. Working fine, charging.
a very good power bank, very small and easy to take everywhere. excellent
Very convenient power bank. Fast charging, it holds up well on the smartphone. The only thing is that because of the fast charging, the smartphone and the power bank heat up.
The product works excellent, but its charging quantity is suitable only for one device and its charging speed is reasonable and really good
super quality and works well
It is easy to carry and the charging speed is about 12W
very practical.
fast charging, convenient
I like it very much, highly recommend, although it tends to warm up at the end
Power Bank is very good. Charges quickly. Convenient to use. Packed well, delivered quickly. Recommend
Super portable! Ideal to carry in your pocket, fits in the palm of your hand. Excellent for an extra charge for your devices. Works perfectly!