SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This brush has made my life easier as a pet owner. It cleans, massages, and de-sheds all at once. A must-have for any pet parent!
It’s a good one🤍 and it works fine
perfect. I have a Cavalier a, which I could not comb with any kind of comb or gloves. I've tried everything. And it goes perfectly with this brush
Works very well, to see in time. Refreshing and brush great. Easy to clean. Very satisfied with this product
The brush is very pleasant for cats, and the water steam diffusion system is very functional and useful! Very good quality/price ratio.
This product has made grooming my cat so much easier! I was able clean her fur, give her a massage, and get rid of loose hairs all at once. 🐱❤️
good product
We haven't tried combing our cat with water, but regular combing works great. We had to do this first so that he gets familiar with a brush and then we will comb him with water. Silicone/rubber bristles, easy to hold, very practical. I would recommend to buy.
I've not had the opportunity to try this out as yet. Looks good quality.
still have to try it out
It is super good, I recommend it, my cat loves it, the water comes out in a fresh Nebula and removes a lot of hair that later is very well removed from the brush, the recharge is fast and lasts a lot
I've tried many grooming tools before but this one tops them all. The multifunctionality is simply amazing.
Cats love it. Good quality.
very good 👍
It looks good. I checked it on the kitty. He liked it.
Excellent product. My kittens loved it. It is as if they receive a massage, they go down and turn to massage them and comb them. Easy to use
the only thing im disappointed in is that i expected the water spray to be a bit stronger, sometimes it doesnt even feel like its spraying any water, but otherwise very nice product🐾
The cat liked the excellent brush very much. Made of quality materials. Inside is an Ultrasonic piezo humidifier. In hot weather, the cat also receives water procedures.
This brush, just a bomb!!!! I was advised her. Combs out just fine. I have 2 short-haired siamki. Ordinary brushes do not comb anything out. And this one really combed a lot of wool. Thank you very much!!! Just a bomb!!! I advise all cat lovers. There is one moment when you comb out and there is a lot of wool on the brush, then the steam hole is clogged and steam does not go. You need to remove the wool so that the steam works as it should.
Excellent purchase. Honestly I love it! While my kitten is afraid. Highly recommended.
cool