SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and the underside is insulated with fleece
Fits good size XL for an 8 kg malthesizer
This V-neck sweater vest is just perfect my French Bulldog. It's warm, comfortable and the green color complements his personality so well! 👌
My Yorkie absolutely adorable in this pre style dog vest. The fit is snug but not restrictive, allowing her to move freely.
Recommend
i love how easy it is to put and take off this sweater - no fuss at all. my pug seems very cozy in it too!
The material of this dog sweater vest feels soft and premium. My Chihuahua stays warm without overheating which I appreciate a lot.
ok
impressive
Great product! This stylish little number keeps our Schnauzer warm during winter walks in the park.
Bought the khaki one for our Pomeranian and he loves it! Not only does he stay warm but also looks quite dapper if I do say so myself 😉
the red version of this vest really pops against my shih tzu's fur. she seems comfortable wearing it indoors or out.
The product is as described. Need to try it with the French Bulldog dogs. Buy size 3XL and the size is apparently right for my adult dogs.
I was looking for a breathable yet warm clothing option for my pet during autumn months - found exactly that with this dog sweater vest!
We've had other vests before but none were as easy to care for as this one. Plus, our pug finds it super comfy!
Very cute
stylish
The grey shade fits perfectly with my Yorkie’s coat color! It's fashionable yet practical since it provides much-needed warmth during chilly days 🐾
Beautiful, very good product. The material is great. I loved!
perfect