SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cool
I was initially hesitant about buying clothes for my dog, but this bowknot completely changed my perspective. Not only does fit her perfectly, but the lightweight material is also perfect for the warmer months. It's clear that a lot of thought has been put into its design, from the adorable bowknot detail to the easy-on-and-off structure which makes dressing up my pet less stressful for both of us. The quality is excellent and after several washes, I can confidently say that it retains its shape and color beautifully. My pup seems comfortable wearing it all day long and she definitely turns heads during our walks in the park.
looks nice
This little dress is just too cute!
she gets compliments everywhere we go! 😍😊
This little number has quickly become a favorite in our household! As soon as we saw it online, we knew our fur baby would look absolutely adorable in it - and we were right! The fabric feels light yet durable - just what you need when your pup loves to play around as much as ours does. But what truly sold us on this dress was how comfortable our dog seemed while wearing it; no signs of irritation or discomfort whatsoever! Plus, every time we take her out in public dressed up like this, people never fail to compliment how cute she looks.
Absolutely thrilled with this purchase!
the bowknot adds that extra dash of cuteness.
Never have I ever seen such an elegant piece of clothing designed with dogs in mind until I came across this charming spring-summer dress with a delightful bow knot touch. Its soft fabric caters well to my dog's sensitive skin while providing enough breathability during those hot sunny days – something not many pet outfits offer these days! Cleaning is straightforward too without any special procedures required which saves me tons of time indeed. What’s more amazing is seeing how much confidence boost this simple outfit gives to my furry friend whenever he wears them – his tail wagging non-stop says everything!
The quality of this is delightful
love it