SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before I got these boxes, my kicks were everywhere - under the bed, in the closet, you name it. But now? They're as as a library catalogue and I can't get enough of it! One thing that really gets me going is clean they keep my shoes. Dust-free doesn't even begin to cover it! Remember when your mom would nag you to clean up your room because dust bunnies were starting to form their own civilization? Well, not anymore! These babies have got some serious defense against all those pesky particles. And don’t get me started on how easy they make locating each pair. No more morning scramble trying to find matching shoes or realizing one has mysteriously disappeared into thin air. Nope! Each pair has its rightful place now and boy does that save time! But wait there’s more… Ever tried showing off your shoe collection but couldn’t quite do it justice? With these boxes, displaying them becomes a breeze...and kind of fun too if you ask me (but hey who's asking right?). Now every visitor gets an eyeful of my impressive sneaker stash without having to dive headfirst into clutter. So yeah guys and gals out there struggling with shoe chaos – take note: If you want peace of mind knowing where each beloved sneaker is while keeping 'em spotless then these boxes are what dreams are made of! 😍 Trust me; once you go boxy-organized route there's no turning back.
my sneakers are finally off the floor, thank you for this genius invention.
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Bought it for my son who is a snehead. He says they're perfect for displaying his collection.
These multi-layer storage units have been a lifesaver our small apartment!
no more shoe clutter in the hallway. looks neat and tidy now 👌
Easy access to all pairs of shoes, no more digging around at the bottom of my closet.
the clear design lets me see exactly what's inside without having to open each box - super convenient!
fine
Aesthetically pleasing while being functional? Yes please! These boxes fit right into my minimalist decor.
I've recommended these boxes to all my friends. They're a great solution for shoe storage.
i can finally find the pair i'm looking for in seconds, not minutes!
Love that I can stack them as high or low as I want depending on my space needs.
just got mine today - already obsessed! so easy to put together and use 😊