SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who travels frequently for both business and pleasure, finding the right backpack can be challenging. This one checks all the boxes: durability, functionality, style...and then some! Its weatherproof design keeps my belongings safe no matter where I find myself. Having dedicated compartments means everything has its place – from my 15-inch laptop to smaller essentials tucked away in hidden pockets for easy access yet secure storage. Now let’s talk about the standout feature – an RGB LED screen boasting 16 million color combinations which allows me to showcase custom pixel art designs via a simple-to-use app compatible with iOS/Android devices! Not only does it make locating my bag easier amongst others but also serves as a great ice-breaker during networking events or casual encounters while traveling!
I've been using this backpack for a couple of months now, and I must it's exceeded all my expectations. The waterproof material is incredibly durable - I got caught in the rain several times, but my laptop and other gadgets stayed perfectly dry. The dedicated pockets are a game-changer; they help me stay organized, especially when I'm on the go. But what really sets this backpack apart is its customizable LED screen! It's so much fun to create custom pixel and display it wherever I am - at school, work or just walking around town. It definitely adds an element of personal expression that you don't get with most bags.
The pixel art on this bag is such a fun touch! I've had so many people ask me about it. Plus, the pockets are perfect for keeping everything organized.
Waterproof and durable, this backpack has saved my laptop more than once from unexpected rain. Love it!
This backpack is not just functional but also super cool! The LED screen lets me display my favorite pixel art wherever I go.
i never thought i'd be able to carry around my own personal piece of artwork until now, plus its waterproof too
Who knew a backpack could be so entertaining? The pixel art feature is addictive!
I'm not usually one for gadgets but this smart backpack won me over. It's practical with a touch of fun.
I've never seen anything like this backpack. It's a conversation starter for sure!
I've never seen anything like this backpack. It's a conversation starter for sure!