SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adorille.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adorille.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was skeptical at first when I purchased this wireless bath brush. I've tried many dog grooming products over the years and none have truly me, until now. This tool is revelation! The auto-foaming feature provides an ample amount of foam that penetrates deep into my dog's coat, getting rid of all the dirt and grime from our park adventures. It's also incredibly convenient being cordless - no more tripping over wires or struggling to reach certain spots on my large breed dog. And the best part? My fussy pooch absolutely loves it! He used to hate baths but now he can't get enough of them thanks to this brush.
Wow, what a fantastic little gadget!
Amazing product!
This product has been nothing short of amazing for us and our furry family member. We live in an apartment without outdoor space, so bathing our big Labrador Retriever has always been a challenge – until we found this wireless auto-foaming bath brush. Now, we can give her a thorough clean right in our bathroom without worrying about water splashing everywhere or soap not reaching some parts of her body properly because she keeps moving around too much during baths. The foaming action works wonders on her thick fur, leaving it soft and shiny every time!
no fuss, no mess and most importantly less stress for both of us 🙌.
Super convenient and effective
As someone who likes keeping things neat and tidy around the house (including my pets), I'm always on the lookout for effective cleaning tools that make life easier - especially since I own two very active dogs who love rolling in mud! This innovative gadget caught my eye with its promising features: wireless operation for convenience and mobility; automatic foaming function for efficient cleaning...and let me tell you, it delivers on these promises spectacularly well! Bathing both dogs has never been less hassle-free or more enjoyable as they seem to find their new 'spa treatment' quite relaxing too!
My pup has never looked cleaner or happier after her baths!
Highly recommend